frequently asked questions
General Questions
How long have you been in business?
Petfluence is a brand spankin’ new venture for our team, but this is far from our first rodeo. We have over 15+ years combined experience. Our main marketing business, Decelle Branding, has also existed since 2020.
Do you have experience working in the petcare industry?
While our team doesn’t consist of actual pet professionals, we have and LOVE working with them! Some of our close friends own businesses in the pet industry.
We have worked with a variety of specialists: kennels, pet groomers, dog walkers, dog trainers and pet sitters. We have learned plenty of what professionals have to do in their respective markets thanks to developing content for websites, creating social media content and so much more.
Where is Petfluence based?
We are based in Lakeland FL and have been serving clients in Central Florida, Estero, St. Augustine locally. Nationally, we have clients in Connecticut and beyond!
Is there any kind of waitlist to worry about when hiring you?
We pride ourselves in how efficient we are in both starting new projects in a timely manner and getting them completed quicker than projected.
That being said, the speed in which we can begin a project will highly depend on how many projects we are currently handling. If there is no wait, we can typically guarantee starting work within 1-2 weeks at the latest. If we have a waitlist, we will be transparent with our timelines whenever we provide a quote for service.
Do you travel to meet clients in person?
If you would like to meet with us face-to-face, we can generally come to your location/office or a mutually agreed upon spot within Central FL. Our preference, however, is to schedule meetings via Zoom or Microsoft Teams. We value the time of all of our potential and current clients, and we feel remote meetings allow for productive and efficient discussions the best.
How do you prefer to handle correspondence/contact?
Email and/or text via 813-461-6926 is the easiest way to contact us throughout the day. Please note that any messages sent after 6pm or during the weekend will be responded to when we return to office. Phone calls are typically reserved for emergencies or scheduled meetings/consultations.
packages/services
Do you only offer bundles/packages, or can I hire you for just a single service?
While we prefer offering packages to ensure our clients’ various needs are covered from head-to-toe, we happily offer our services a la carte. If you just need a logo designed, business cards or a blog package, we can provide individual quotes upon request.
We also provide discounts for combining multiple “single” services! Our quotes and packages can be highly customizable depending on the services needed and whether we are in our busy season or not.
Can I pick multiple packages at the same time?
Our packages were specially designed with specific needs in mind. We don’t believe in “tiered” systems where you only get more when you pay more. So to answer your question – yes, you can pick any or all of our packages at one time if you would like! All of our quotes are custom-made depending on your specific needs.
How long does a package last before I have to renew?
Unless specifically mentioned under a particular service or in a custom quote, you can expect all services under a package to cover an entire quarter of a year (3 months).
Are these packages discounted compared to paying for services a la carte? Or is this just for convenience?
All of our packages are priced with savings in mind. If you were to hire us for all of the services listed under a particular package a la carte, you would be paying substantially more than when we bundle them together. It doesn’t hurt that selecting a bundle is just a heck of a lot more convenient, too!
Do you ever run promotions/sales on your services?
We can be expected to run a few promos throughout the year. It will be dependent on our bookings and work volume. We will be sure to promote it thoroughly beforehand, so be sure to follow our social media accounts to keep up to date on chances to save some dollars!
payments
How do you accept payment?
We invoice all of our clients through our payment software Honeybook. Through there, you will have the option of paying via debit, credit card or ACH. We do accept checks if required of your business but would recommend the suggested options for easier bookkeeping on our end.
Do you offer payment plans?
Petfluence knows all too well how expensive developing a brand can become. Some businesses need more flexibility than others. All of our packages start at a 50% deposit to book work. We are more than happy to discuss additional plans beyond that on a case-by-case basis, but we cannot guarantee anything beyond the first deposit amount.
Do you offer refunds?
Refunds are to be discussed on a case-by-case basis. Our packages are quarterly commitments as most of the work we provide is on a continuous basis. If it’s for an individual service, it will depend on if we have begun work on a project or how long it has been since the service was booked.
What kind of deposits are required to begin work?
50% deposits are required for any of our packages. Deposits may be an option depending on an individual service such as a multi-page website or social media management. For smaller projects such as logo design or business cards, we will invoice for the full amount to be paid upfront before we begin work.
What happens if I’ve paid my first deposit but can no longer afford to pay for the rest of the project?
We will have to unfortunately pause the project and await for arrangements to be made that will satisfy the remaining invoice amount. We will not be able to provide any materials that we have started, unfinished or not. Should you be able to find the means to provide payment in the future, we will resume work until completion.
process
What can I expect will happen once I pay to begin a project with you?
If it’s our first time doing business with you, you will receive a one-time contract to review and sign prior to payment. Once signed and the invoice has been paid, we will outline a timeline of what to expect moving forward. If we have not done so already, we will also schedule a consultation to go over your specific service or package’s objectives.
How often do you provide updates? Do you provide them automatically or should I be reaching out?
We pride ourselves in our transparency and timely responses. We have been on the side of having to always ask for updates, so we do our best to ensure you don’t have to do the legwork! We tend to provide weekly to biweekly email updates for most projects.
Do you need me to do anything once a project begins to wrap up in order for us to “finish”?
Most of our services will require your active and timely participation in order for us to get to completion. We will be asking for things such as photos, files of any content associated with your brand that is not changing, answers to questionnaires and more. We understand this can take time away from your own day-to-day, but prioritizing responses to us can allow us to complete projects as quick and efficiently as possible.